Importing history into Zoho ManageEngine.

VirtualSharp visit to launch in Australia has impressed all including the local VMWare team with Disaster Recovery solution for next level.

One thing that many miss is that using "processes" takes potential personality clash out of the equation.

Is the VDI eco system finally rising to the challenge that will truly bring Virtual Desktops to the fore. Here is a snapshot of VMWare vForum 2011 in Sydney.

Both on Linked-In and at a recent customer I was asked if they should employ a Sales Manager at a small MSP?

I have shared my response below.

Virtualisation of Servers and VDI with VMWare, Citrix or any other technology still has many moving parts.

What was interesting at VMWorld 2011, how do I feel TrackITOnline will be effected by what I have seen?

Well, yes I know I am a bit late getting something down but I have had a packed timetable with the opportunity to meet many interesting people and even a few days off.

Well, here they come flowing in - some have been hanging around for a while but now the facts are starting to hit our in box's to encourage us to "have a look".

Features and features.

Here I trek once again to VMWorld, I think this is number 6! What is the Buzz to be??

Last year it was all about Cloud, the year before it was all about VDI; are now seeing both of these areas maturing into real business?

I was recently asked input on what information an MSP should supply to their customer.  At one level it depends on just how technical the customer is; but either way, I don't believe that you should routinely overload the customer with too much information.  In the end they either ignore the volumes of data or ask questions about things they don' t really understand.  Today's PSA and RMM solutions are capable of producing volumes of information but still lack a good clear "Executive Summary" - they try, but not quite there.
Your job as a MSP is to make sure you adhere to the word "Managed" - so you had better manage.  Yes, this can be a little extra work on the surface, but I suggest by doing this you will not only save more time but have a happier customer.  This information will in the main be extracted from your PSA & RMM systems but you can then add some value around this. I have shown a screen shot of a basic report.

Of course, you can either provide or make available on request the fully detailed information; but this way you are being a better IT Manager for your client.